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GIBS

Gordon Institute of Business Science
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Sefako Makgatho Health Science University

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About SMU

South Africa’s dedicated health sciences university advancing healthcare education and research.
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Who we are

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About DigitalCampus

Discover who we are and our story

 DigitalCampus Public Relation Icon
Careers at DigitalCampus

Want to join our team, see ur current vacancies

DigitalCampus partners with the best to bring digitally enabled learning to you, to ignite high performance and place trusted certifications in the palm of your hand.

DigitalCampus Trusted University Partners

About GIBS

One of Africa’s top business schools focused on leadership and executive education.
About SMU

South Africa’s dedicated health sciences university advancing healthcare education and research.
About Rhodes

A business school focused on ethical leadership and entrepreneurial thinking.
About WITS

A leading South African university known for innovation and academic excellence.
University of the Witwatersrand

Customer Relationship Building

The Customer Relationship Building online short course is designed to equip you with the hard and soft skills to build and manage positive relationships with your customers.

Course price:

R17,264.35 (excl. VAT)

Payment options
Intake date: 

07 Sep, 2026

Register by: 02 Sep, 2026
Register now

Online course information

Overview

Every positive interaction you have with a customer helps build a strong relationship between your business and that customer. The opposite is true if the interaction is less than positive. In fact, the quickest way to lose clients is to interact poorly with them – no matter how good your product, they’ll take their business elsewhere.

 

The Customer Relationship Building online short course is designed to equip you with the hard and soft skills to build and manage positive relationships with your customers. It will show you how to improve your customers’ experience and how to ensure everyone in your organisation prioritises customer relationship building.

Curriculum

  • Module 1: Overview of the customer
  • Module 2: Customer journey
  • Module 3: Building a customer-centric organisation
  • Module 4: Leading a customer-centric organisation
  • Module 5: Providing outstanding service
  • Module 6: Customer complaint management
  • Module 7: Measuring customer service
  • Module 8: Improving customer service

Outcomes

  • Ability to build a customer-centric organisation that is geared to satisfy expectations
  • Tools to measure customer loyalty, manage customer complaints and continuously improve customer relationships
  • Ability to build and maintain a customer relationship model that is effective and nimble enough to adapt to changing client needs
  • Develop and understanding of the ever-evolving and new generation customers entering the buying market

How will you learn?

  • Module 1: Overview of the customer
  • Module 2: Customer journey
  • Module 3: Building a customer-centric organisation
  • Module 4: Leading a customer-centric organisation
  • Module 5: Providing outstanding service
  • Module 6: Customer complaint management
  • Module 7: Measuring customer service
  • Module 8: Improving customer service

What will you achieve?

  • Ability to build a customer-centric organisation that is geared to satisfy expectations
  • Tools to measure customer loyalty, manage customer complaints and continuously improve customer relationships
  • Ability to build and maintain a customer relationship model that is effective and nimble enough to adapt to changing client needs
  • Develop and understanding of the ever-evolving and new generation customers entering the buying market

How will you learn?

  • Module 1: Overview of the customer
  • Module 2: Customer journey
  • Module 3: Building a customer-centric organisation
  • Module 4: Leading a customer-centric organisation
  • Module 5: Providing outstanding service
  • Module 6: Customer complaint management
  • Module 7: Measuring customer service
  • Module 8: Improving customer service

What will you achieve?

  • Ability to build a customer-centric organisation that is geared to satisfy expectations
  • Tools to measure customer loyalty, manage customer complaints and continuously improve customer relationships
  • Ability to build and maintain a customer relationship model that is effective and nimble enough to adapt to changing client needs
  • Develop and understanding of the ever-evolving and new generation customers entering the buying market
Course summary
Format:

Certified Online Short Course

NQF level:

6

Duration:

10 Weeks

Hours per week

5 to 7

Breakdown

8 weeks consecutive online lectures, one exam in week 10

Certification:

Certified Online Short Course

Language

English

Course Lecturer

OR

Ms. Odette Ramsingh

(Human resources and personal mastery)

Learn more

OR

Ms. Odette Ramsingh

(Human resources and personal mastery)

Learn more

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Students. Accomplished

With the experiece and the learning that I have acquired from this course my work is more efficient now and I think I am a better professional.

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Customer Relationship Building

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Customer Relationship Building

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Wits online CVO programme - Specialised Accounting